To better assist you, we have included frequently asked questions (FAQs) and answers for common inquiries. If you’ve read through the FAQs and your question isn’t answered, please find the contact information for our Customer Service team at the bottom of each section and reach out for assistance.
Q: Why is ISC2 adding Candidates to the ISC2 community?
A: As the world's largest association of cybersecurity professionals, we are committed to help answer the critical need for millions more cybersecurity professionals worldwide. ISC2 Candidates create a pathway to a cybersecurity career - or cybersecurity certification - and provides benefits such as professional development, resources and a community to those individuals.
Q: Who can become an ISC2 Candidate?
A: If you’re not yet a certified member of ISC2 and want to learn more about the exciting and rewarding career opportunities in cybersecurity, you’re a perfect fit! ISC2 Candidate is ideal for anyone pursuing or considering a cybersecurity certification.
Q: What are the requirements to become an ISC2 Candidate?
A: Follow these steps to enroll as an ISC2 Candidate:For a limited time, annual dues for the first year of being an ISC2 Candidate will be waived for new ISC2 Candidates. Annual dues for succeeding years will be U.S. $50. Annual dues for succeeding years will be U.S. $50.
Q: Why should I become an ISC2 Candidate?
A:
As an ISC2 Candidate, you’re eligible to enroll for the free CC training and one free CC exam. You’ll join a diverse, global community of cybersecurity professionals working to build a safe and secure cyber world. You’ll also have the opportunity to build relationships with our membership of leading minds in cybersecurity, connections that will continue to open doors far into your future.
You can advance your career goals and build your confidence as you work your way toward certification. Once certified, you’ll become a full ISC2 member, proving your expertise in the field and gaining you access to the many resources and discounts members enjoy.
Q: What benefits and resources do I get as an ISC2 Candidate?
A: As an ISC2 candidate, you will be provided with the following benefits and resources
Q: How do I get my 20% discount on certification training and events?
A: Sign in to your ISC2 Candidate account and view your candidate benefits to get access to your exclusive pricing for ISC2 training and more.
Q: Will I be required to submit Continuing Professional Education (CPE) credits to maintain my candidate status?
A: No, you will not be required to meet CPE credit requirements as an ISC2 Candidate.Q: When do I have to pay my annual dues to remain a Candidate in good standing?
A: Annual dues are waived for the first year of being an ISC2 Candidate for new ISC2 Candidates. After that, they are due each year on the anniversary of registering as a Candidate.
Q: My Candidate dues are due in the next 2 months while I am preparing for my certification exam. Should I pay them or wait until after I pass the exam?
A: Please pay your Candidate dues when they are due. If you become a member shortly after your Candidate dues are paid, your Candidate dues will apply to your first year of CC membership or Associate status. Additionally, if you pass the CC exam and then become a full credential holder for another ISC2 certification, you will only need to pay the difference in the AMF.
Q: Do I get a badge or certificate to demonstrate that I am an ISC2 Candidate?
A: Yes, when you become an ISC2 Candidate, you are awarded a Candidate badge. You can share this badge on LinkedIn, in your signature, and on your online CV to demonstrate your commitment to learning and development in cybersecurity. You can access or claim your digital badge via the email you receive from us or via the Profile sub-section of your ISC2 account.
Q: When can I start submitting CPE credits after passing my CC exam?
A: You can start submitting CPE credits after your first membership cycle begins. This begins after passing the exam, submitting the certification application, and paying your first AMF for your certification. Your membership or Associate cycle will then start from the first of the following month.
Don’t see the answer to your question? Please reach out to us.
We’d love to help you with your questions.ISC2 North America and Latin America
Monday – Friday, 8:00 a.m. – 5:00 p.m. ET
+1-866-331-ISC2(4722)
+1-727-785-0189
ISC2 UK, Europe, Middle East and Africa
Monday – Friday, 9:00 a.m. – 5:00 p.m. GMT/BST
+44 (0)203-960-7800
ISC2 Asia-Pacific
Monday – Friday, 9:00 a.m. – 5:00 p.m. GMT +8
+852-5803-5662
China: +86-10-6831-4392
Japan: +81-3-5322-2837
+1-727-785-0189
Q: What is ISC2 Certified in Cybersecurity™?
A: ISC2 Certified in Cybersecurity is a foundational cybersecurity certification designed to help recipients build a pathway to a rewarding career in cybersecurity. This entry-level certification will prove to employers you have the foundational knowledge, skills and abilities necessary for an entry- or junior-level cybersecurity role. It proves your willingness and ability to learn and grow on the job. Learn more here.
Q: Who should consider participating in this opportunity?
A: The Certified in Cybersecurity entry-level certification is ideal for:
Q: How much work experience is required to earn this certification?
A: Unlike other ISC2 certifications, there is no work experience requirement to earn the entry-level Certified in Cybersecurity certification.
Q: Why is this certification different from other foundational certifications?
A: We believe a need still exists in our industry for a certification that is attainable for newcomers and recognizes the growing trend of people entering the cybersecurity workforce without direct IT experience. Employers need confidence that when hiring new entrants into the field they have a solid grasp of the right technical concepts, and a demonstrated aptitude to learn on the job. Moreover, as an ISC2 certification, the recipient will be an ISC2 member backed by the world’s largest network of certified cybersecurity professionals helping them continue their professional development and earn new achievements and qualifications throughout their career.
Q: How do I sign up for the free online self-paced training?
A: After you have become an ISC2 Candidate (see instructions below), you can enroll in free CC training as part of ISC2 Candidate benefits.
Follow these steps to enroll:
IMPORTANT: When registering for your exam, you must enter your information exactly as it appears on the identification (ID) you will present at the test center.
If it is not an exact match, you will not be able to take your test and you will not be reimbursed for any fees paid.
Q: How do I access the free CC training after enrolling?
A: Once you’ve become an ISC2 Candidate and enrolled in the free self-paced course, click on the profile button on the top right of the ISC2 website and navigate to “My Courses” in the dropdown menu. If you haven’t logged in already, you will be prompted to do so. You can also access the course directly from the “My Courses” tab in your dashboard after logging in.
IMPORTANT: Please note it may take up to an hour after checkout for the course to appear in your dashboard. If you’ve enrolled but do not see it listed immediately, please wait and check back later.
Q: I’ve enrolled in the free CC training course, but do not see it listed in My Courses.
A: It may take up to an hour after checkout for the course to appear in your dashboard. If you’ve enrolled but do not see it listed immediately, please wait and check back later.
Q: What can I expect from the CC online self-paced course?
A: The online self-paced course offers recorded review sessions led by an ISC2 instructor, introducing learners to the content covered in the ISC2 Certified in Cybersecurity certification exam outline. These sessions cover the five domains of the certification and are designed to prepare learners for the exam. The course is adaptive and AI-driven, tracking your progress and identifying knowledge gaps to facilitate more efficient learning. Learners have access to the course for 180 days. The adaptive course is available in English only. The German, Japanese, Chinese and Spanish versions of the training are linear and not adaptive.
Q: Can I take the CC exam without starting or completing the training course?
A: Yes, you can take the CC exam at any time you feel ready. Review the CC exam outline to assess your understanding of the domains covered on the exam.
Q: I have heard I need a promo code to register for the free CC exam, where can I find it?
A: The code previously required for exam booking is no longer needed. When an ISC2 Candidate, who is in good standing and has not previously taken the free exam, books their CC exam through Pearson VUE the price at check will automatically be updated to $0. This streamlined process will enhance the user experience. Please see the detailed instructions on how to register for the free CC exam in the answer to the question below.
Q: How do I register for the free CC exam?
A: After you have become an ISC2 Candidate (please see ‘How do I sign up for the free online self-paced training’ for how to register as a Candidate), you can take the CC exam for free one time as part of ISC2 Candidate benefits. All future CC registrations must be purchased at cost.
Here is the process:
Note: Each ISC2 Candidate is eligible for one free registration. You must be an ISC2 Candidate to sit for free, all future CC registrations in your name must be purchased at cost. You may reschedule your exam appointment within 48 hours of your scheduled exam through Pearson VUE without the risk of forfeiting your free exam.
IMPORTANT: When registering for your exam, you must enter your information exactly as it appears on the identification (ID) you will present at the test center. If it is not an exact match, you will not be able to take your test and you will not be reimbursed for any fees paid.
Q: How can I reschedule or cancel my CC exam?
A: You may reschedule your exam appointment up to 48 hours before your scheduled exam through Pearson VUE without the risk of forfeiting your free exam.
Q: Can I take the exam online?
A: The entry-level Certified in Cybersecurity certification exam is only available in-person at ISC2-authorized Pearson VUE test centers.
To locate your closest Pearson VUE test center, visit the Pearson VUE website and navigate to “Find a test center” on the right side of the webpage.
Q: I already have an ISC2 certification or am an Associate of ISC2. Can I participate in this free program?
A: No. This One Million Certified in Cybersecurity pledge is intended to bring new individuals into the field of cybersecurity and provide them with their first certification. Therefore, the program is not available for anyone who already holds an ISC2 certification or the Associate of ISC2 status. However, if would like to take the CC exam, or course, you may do so by purchasing a CC bundle.
Q: What do I need to know about exam day?
A: The Certified in Cybersecurity certification exam is only available in-person at ISC2-authorized Pearson VUE testing centers. It follows all standard ISC2 exam policies and practices, including rescheduling and special accommodations. Learn more here. It is recommended that all candidates review these policies and procedures prior to sitting for the exam.
IMPORTANT: When registering for your exam, you must enter your information exactly as it appears on the identification (ID) you will present at the test center. If it is not an exact match, you will not be able to take your test and you will not be reimbursed for any fees paid.
Q: What topics are covered in the CC course and on the CC exam?
A: There are five domains to this certification, listed below. For more details on the exam, review the ISC2 Certified in Cybersecurity exam outline.
Q: How long is the CC exam?
A: The exam contains 100 multiple choice test items in a standard, linear exam format. There is a two (2) hour maximum administration time that is inclusive of all optional breaks and information screens.
Q: Can I skip a test item on the exam and answer it later?
A: No. All items must be answered in the order they are presented. You cannot skip an exam item and return to it later.
Q: How will I know if I pass the exam?
A: You will receive a pass or fail result on-site at the test center upon completion of the exam. If you pass, you will receive a confirmation email with your next steps to complete the certification process.
ISC2 does not release test scores. If you did not pass the exam, you will receive a printout at the test center with a breakdown of the proficiency level demonstrated per domain on the exam.
Q: If I do not pass the CC exam the first time, can I take it again for free?
A: No. You are only permitted one free attempt at the CC exam through the One Million Certified in Cybersecurity pledge. If you would like to attempt the exam again, we recommend purchasing a training bundle and exam together. You can see the available options at Certified in Cybersecurity bundles page.
Q: Is the exam available worldwide?
A: When registering for your exam, you will see a list of the closest Pearson VUE test centers where the CC exam is available. You may select the test center that works best from that list. Please note that exam availability will vary. If you do not see a time slot that works for you, please check back regularly as more spaces may become available in the future. ISC2 does not offer any additional exam availability beyond what is visible on Pearson VUE.
Q: Is the exam available in multiple languages?
A: The entry-level Certified in Cybersecurity certification exam is currently available in English, Simplified Chinese, German, Japanese, and Spanish.
Q: Can I transfer my free course and/or exam registration to someone else?
A: No, the course training and corresponding exam registration are issued to you. You may, however, encourage your peers to take advantage of the One Million Certified in Cybersecurity initiative by becoming ISC2 Candidates.
If you need to cancel or reschedule your exam, please review these instructions on viewing and managing your exam appointment.
Q: I have passed the CC exam, what do I do next?
A: Congratulations on passing your CC exam! The next step is to agree to the ISC2 Code of Ethics and submit your certification application.
Q: I have passed the CC exam and submitted my application, but haven’t received my badge/certificate. What should I do?
A: After passing the exam and submitting your application, the next step is to pay your first Annual Maintenance Fee (AMF) to become a CC holder. Once you’ve paid the AMF, your digital badge and digital certificate will be available to you shortly afterward. Please note that CC holders will not receive a welcome pack by mail.
Q: What are the requirements to maintain the Certified in Cybersecurity certification after passing the exam?
A: Certified in Cybersecurity credential holders will need to earn 45 CPE credits during their three-year certification cycle to maintain the certification. We recommend earning 15 credits per year. You will also need to pay an Annual Maintenance Fee to maintain your certification.
For a quick guide to CPE credits, download the CPE infographic (.pdf): English | Chinese | Japanese | Korean | German
View our YouTube playlist of ISC2 CPE Tutorial videos for more guidance on how to navigate the CPE portal, submit CPE credits and more.
Q: What is the fee and when do I need to start paying for it?
A: You’ll need to pay your first Annual Maintenance Fee (AMF) of U.S. $50 for the Certified in Cybersecurity certification after passing your exam and completing your certification application. Afterwards, the AMF is due annually on your certification anniversary.
Q: As an employer, what does it mean if a job candidate has this certification?
A: Holding the CC certification indicates that the candidate has successfully demonstrated their knowledge in the fundamentals of cybersecurity principles. It showcases their proficiency in understanding policies and procedures, as well as their commitment to ongoing cybersecurity education and development.
Q: Is there an age restriction to take an ISC2 examination?
A: You must be 16 years old to sit for an ISC2 examination.
Q: Why is ISC2 offering an entry-level certification?
A: Research from ISC2 and others continues to conclude that there is a global shortage of qualified cybersecurity professionals. While there are many contributing factors, we believe one solution is to create a certification that enables candidates – including students, young professionals and career-changers – to demonstrate to employers their familiarity with foundational cybersecurity concepts as determined by cybersecurity professionals and practitioners already in the field.
Don’t see the answer to your question? Please reach out to us.
We’d love to help you with your questions.ISC2 North America and Latin America
Monday – Friday, 8:00 a.m. – 5:00 p.m. ET
+1-866-331-ISC2(4722)
+1-727-785-0189
ISC2 UK, Europe, Middle East and Africa
Monday – Friday, 9:00 a.m. – 5:00 p.m. GMT/BST
+44 (0)203-960-7800
ISC2 Asia-Pacific
Monday – Friday, 9:00 a.m. – 5:00 p.m. GMT +8
+852-5803-5662
China: +86-10-6831-4392
Japan: +81-3-5322-2837
+1-727-785-0189
Q: How can I become an ISC2 member?
A: There are three steps to becoming a member of ISC2.Q: How can I become an Associate of ISC2?
A: To be an Associate of ISC2, you need to pass an ISC2 credential examination. If you do not have the years of work experience required to hold the certification, you can become an Associate of ISC2 until you have the necessary work experience to hold the credential. You can hold the Associate of ISC2 designation for one year past the number of years allowed to meet the work experience requirement. Please refer to the ISC2 Associate page for more information.
Q: What is an “endorsement” and what is the process?
A: Endorsements are required to obtain your certification. Once you receive notification that you have successfully passed the exam, you can start the Online Endorsement Application.
The application must be endorsed and digitally signed by an ISC2-certified professional. If you do not know an ISC2-certified professional in good standing, ISC2 can act as an endorser for you. The ISC2 certified professional is anyone who:
The endorser will attest that your assertions regarding professional experience are true to the best of the endorser’s knowledge, and that you are in good standing within the cybersecurity industry. You will need the endorser’s member/certification number when completing the online application.
Q: What is my ISC2 ID?
A: You will be assigned an ISC2 ID when you create an account with Pearson VUE to register for your exam. You can find your ID number on your profile page on the ISC2 website.
Q: What is my ISC2 account login/username info?
A: Your account login, or username, is your primary email address in your profile.
Q: I received an email saying my ISC2 profile has been created. What is my password?
A: If you did not create the account yourself or if you have forgotten your password, you will need to request a new password via the ‘Forgot My Password’ link.
Q: How can I update my profile name?
A: Please contact us and provide supporting documentation in order for your name to be updated.
Q: How do I know if my work experience is relevant and counts towards the required experience of the credential?
A: Please refer to the ISC2 certification requirements on our website to determine whether the work experience you possess qualifies for your desired credential. ISC2 currently does not review work experience prior to taking your examination. After taking your examination, if you do not have the required work experience to hold the certification, you can become an Associate of ISC2 until you attain the required experience.
Q: How can I schedule an ISC2 official training?
A: Visit www.isc2.org/training to review and schedule different types of Official ISC2 training.
Q: How can a potential employer verify my certification?
A: Your employer can see if you are a member in good standing by using the Member Verification page on our website. Your last name and member ID number will be needed in order to process the verification.
Q: How can I download the Official ISC2 Logo?
A: From the homepage, follow the procedures below:
Q: Does ISC2 Offer Vouchers for Training or Exams?
A: Yes. ISC2 training vouchers are an easy way to streamline your certification training budget. Exam vouchers are also available, but only through ISC2 and ISC2 Official Training Partners. Learn more at www.isc2.org/voucher.
Q: Where can I learn more about AMFs?
A: Please visit our AMF Overview page at www.isc2.org/policies-procedures/amfs-overview
Don’t see the answer to your question? Please reach out to us.
We’d love to help you with your questions.ISC2 North America and Latin America
Monday – Friday, 8:00 a.m. – 5:00 p.m. ET
+1-866-331-ISC2(4722)
+1-727-785-0189
ISC2 UK, Europe, Middle East and Africa
Monday – Friday, 9:00 a.m. – 5:00 p.m. GMT/BST
+44 (0)203-960-7800
ISC2 Asia-Pacific
Monday – Friday, 9:00 a.m. – 5:00 p.m. GMT +8
+852-5803-5662
China: +86-10-6831-4392
Japan: +81-3-5322-2837
+1-727-785-0189
Q: Are ISC2 exams available online?
A: Not at this time. Following multiple Online Proctor Pilot Tests, ISC2 has concluded that they do not meet exam security standards.
Q: How can I find testing center locations and times?
A: Find the nearest Pearson VUE testing center online at https://wsr.pearsonvue.com/testtaker/registration/SelectTestCenterProximity/ISC2. When you are ready to select a date and time, use this step-by-step guide to book your exam.
Q: What should I do if I cannot find a nearby test center?
A: You can contact Pearson VUE Customer Service for assistance scheduling your examination.
Q: What is Computerized Adaptive Testing (CAT) and what exams use that test format?
A: ISC2 uses the CAT format for the CISSP exam in all available languages: English, Chinese, German, Japanese and Spanish. CAT allows for shorter exams at three hours instead of six, and as few as 100 items instead of 250. CAT exams are a more precise evaluation of a candidate’s proficiency in a given domain. For more information, visit https://www.isc2.org/certifications/cissp/cissp-cat
Q: How can I request a special examination accommodation?
A: ISC2 provides reasonable and appropriate accommodations for its exams, such as extra time, breaks and reading equipment for those who have demonstrated a need for test accommodations. These requests must be submitted for review in advance of your exam date. For information on how to request an accommodation, visit https://www.isc2.org/exams/before-your-exam
Q: What can I bring inside the test center?
A: Personal items and/or notes, books etc. are not permitted inside the test center. You will be instructed by the test administrator to empty your pockets and place all items in a locker.
Q: During the exam, can I skip a question and then go back to answer it?
A: No. ISC2 offers two types of computer-based exams – linear and adaptive – however, neither exam type allows candidates to skip a question and return to it later.
Q: How can I reschedule or cancel my ISC2 exam?
A: With advance notice (more than two days or 48 hours) before your scheduled exam, you can reschedule or cancel your exam online. If you are between one day (24 hours) and 48 hours before your exam, you can reschedule by calling Pearson VUE. For ISC2 certification exams, Pearson VUE charges a U.S. $50 fee to reschedule. However, those participating in ISC2’s One Million Pledge sitting for the Certified in Cybersecurity (CC) exam for the first time do not pay fees for rescheduling.
Q: What is the examination retake policy?
A: You can find the ISC2 examination retake policy by visiting ‘Retake Policy’.
Q: Will I receive an exam score?
A: No, scores are not provided. For those who fail an examination, a list of proficiency levels for each domain will be provided at the testing center.
Q: When will I get my exam result?
A: In most cases, you will receive your provisional examination results before you leave the test center. You will also receive your exam results via email, as well as directions for your next step in either completing the certification process (if you pass) or rescheduling your exam (if you fail).
Q: If I need to retake the exam, do I have to pay the exam fee again?
A: Yes, you will need to pay the full examination fee for each examination attempt, unless you have purchased your exam voucher with Peace of Mind Protection.
Q: What do I do if I have passed the exam, but have not received any notice or email from ISC2 after a few days?
A: Result delivery from Pearson VUE can take up to 72 business hours to arrive. Once your examination results are received, you will receive an email confirmation from ISC2. Issues can occur for those with multiple accounts that do not have access to the email address associated with your examination. In these cases, please contact Exam Administration at examadministration@isc2.org for your accounts to be merged and for your examination confirmation to be resent.
Q: My name on my legal documentations differs from the exam confirmation, sequence or otherwise, what should I do?
A: You can review and update your name up to two days (48 hours) prior to your exam appointment by logging into your account. If you are closer than 48 hours before your exam and have not been able to resolve your naming differences, we recommend rescheduling. Name changes cannot be made on your test day, including at the test center.
Q: Is there an age restriction to take an ISC2 examination?
A: You must be 16 years old to sit for an ISC2 examination.
Don’t see the answer to your question? Please reach out to us.
We’d love to help you with your questions.ISC2 North America and Latin America
Monday – Friday, 8:00 a.m. – 5:00 p.m. ET
+1-866-331-ISC2(4722)
+1-727-785-0189
ISC2 UK, Europe, Middle East and Africa
Monday – Friday, 9:00 a.m. – 5:00 p.m. GMT/BST
+44 (0)203-960-7800
ISC2 Asia-Pacific
Monday – Friday, 9:00 a.m. – 5:00 p.m. GMT +8
+852-5803-5662
China: +86-10-6831-4392
Japan: +81-3-5322-2837
+1-727-785-0189
A: No. You will not be required to go through the full endorsement process for CC, but you will need to confirm that you will abide by the Code of Ethics in order to complete your certification application.
Q: How can I check the status of my endorsement?
A: You can use the online ISC2 portal to confirm that your endorsement has been received. The portal will also indicate if your application has been selected for audit or has been approved, or when the application review is completed. We will contact you if additional information is needed during the review process.
Please note that the email you receive when your application is received by ISC2 (after your endorser finishes their review) states how long the review process will take.
Q: Does a candidate/endorser get a notification of the submission when a candidate sends the endorsement form?
A: Endorsers receive a ‘Request for Endorsement’ email when a candidate submits the online application. Candidates are emailed when ISC2 receives the submission from the endorser. Candidates are advised of the application status through the portal.
Q: What kind of supporting document(s) should I attach with my endorsement?
A: Documentation will vary. If you are claiming a degree, you will need to provide a copy of your degree certificate. Earning a post-secondary degree (bachelors or masters) in computer science, information technology (IT) or related fields may satisfy up to one year of the required experience. Alternatively, for CISSP only, an additional credential from the ISC2 approved list may satisfy up to one year of the required experience. If you are asking ISC2 to endorse your application, you will need to provide proof of employment. You can also provide a copy of your resume for a complete overview.
Q: Can I be related to, or married to, my endorser?
A: Yes, any member in good standing with any ISC2 certification at the current time can endorse a candidate for any certification.
Q: Do I need to have an endorser for the CCSP if I already hold the CISSP?
A: Yes. Your CISSP certification will waive the experience requirements, but you must still be endorsed by a member in good standing for the CCSP certification. ISC2 can act as your endorser if needed.
Q: I already hold an ISC2 certification and have passed another ISC2 exam. Do I need to submit another endorsement application?
A: Yes, you will need to submit another endorsement application.
Don’t see the answer to your question? Please reach out to us.
We’d love to help you with your questions.ISC2 North America and Latin America
Monday – Friday, 8:00 a.m. – 5:00 p.m. ET
+1-866-331-ISC2(4722)
+1-727-785-0189
ISC2 UK, Europe, Middle East and Africa
Monday – Friday, 9:00 a.m. – 5:00 p.m. GMT/BST
+44 (0)203-960-7800
ISC2 Asia-Pacific
Monday – Friday, 9:00 a.m. – 5:00 p.m. GMT +8
+852-5803-5662
China: +86-10-6831-4392
Japan: +81-3-5322-2837
+1-727-785-0189
Be sure you keep your member profile up to date with your current mailing address, email address and contact preferences. Click “Sign In” in the top right of this page and update your information in your Member Profile
Q: Who receives a Member Welcome Kit?
A: Welcome kits are provided to full credential holders, except for CC holders. CC holders receive a digital certificate and digital badge, while Associates and Candidates do not receive a certificate – only a digital badge.
Q: How can I check the status of my member welcome kit delivery?
A: Please allow up to 12 weeks for your member welcome kit to arrive after the start of your membership cycle, which is the 1st of the month following your first AMF payment. Packages are sent via U.S. Postal Service First Class mail, which does not provide tracking numbers.
Q: My package was damaged upon receipt. Can it be resent?
A: Yes, if your package is damaged due to transit or weather, we will send you one complimentary package. Subsequently, a U.S. $35 fee is charged for additional certificate packages. Please contact us for assistance.
Q: My name on the certificate is not consistent with what is reflected on my member profile. Can you resend the package immediately?
A: Certificates are only printed with first and last/surname. If you would like your full name on your certificate, please contact us to update your profile. A U.S. $35 fee will be charged to reissue an additional certificate package.
Q: My address is not correct. However, my welcome kit has been shipped. Can you resend it to the correct address?
A: Please update the address in your member profile and contact us. If you have not received your new certificate package after 12 weeks, please contact Member Services for assistance.
Q: Can I get a soft/digital copy of my certificate?
A:
Digital certificates are available to all credential holders, with the exception of Associates and Candidates.
You may access your digital certificate through your member account by logging in and visiting https://cpe.isc2.org/DigitalCertificate.
Additionally, don’t forget to claim your digital badge to proclaim your certification accomplishment online.
Q: I already have one ISC2 certification and have now passed a new exam. Will I receive another mailed certificate for my new certification?
A: Yes, upon completion of certification, a new printed certificate and welcome kit is mailed to each member.
Q: I just earned the Certified in Cybersecurity (CC) certification. Will I get a member welcome kit?
A: No. When you earn the CC certification, you will receive a digital badge and a digital version of your certificate which is accessible to print or download from your Member Profile.
Q: If I have recertified, will I receive a new kit?
A: No. When you recertify (or renew your certification), you will not be sent a Welcome Kit. Welcome Kits are only sent when a certification (excluding CC) is first earned. If you would like to purchase a new kit upon recertification, please contact us. The fee for a Member Welcome Kit is U.S. $35
Don’t see the answer to your question? Please reach out to us.
We’d love to help you with your questions.ISC2 North America and Latin America
Monday – Friday, 8:00 a.m. – 5:00 p.m. ET
+1-866-331-ISC2(4722)
+1-727-785-0189
ISC2 UK, Europe, Middle East and Africa
Monday – Friday, 9:00 a.m. – 5:00 p.m. GMT/BST
+44 (0)203-960-7800
ISC2 Asia-Pacific
Monday – Friday, 9:00 a.m. – 5:00 p.m. GMT +8
+852-5803-5662
China: +86-10-6831-4392
Japan: +81-3-5322-2837
+1-727-785-0189
Q: How can I claim my digital badge?
A: You will receive an email within two weeks of fully certifying, inviting you to claim your badge. The email will take you to the Credly website where you can claim your badge. You can also claim or view your badge via your Profile page from your ISC2 account dashboard.
Q: What should I do if I cannot claim my badge?
A: If you cannot claim your ISC2 badge, please contact us with your member ID number and describe the error you're receiving.
Q: How can I regain my digital badge link after I deleted the first claim?
A: Please contact us with your member ID number.
Q: How long does it take to receive the email to claim my badge?
A: You can expect to receive the email to claim your badge within two weeks from your Candidate registration date or the start of your Associate or credential cycle, which begins on the 1st of the month following your AMF or dues payment.
Don’t see the answer to your question? Please reach out to us.
We’d love to help you with your questions.ISC2 North America and Latin America
Monday – Friday, 8:00 a.m. – 5:00 p.m. ET
+1-866-331-ISC2(4722)
+1-727-785-0189
ISC2 UK, Europe, Middle East and Africa
Monday – Friday, 9:00 a.m. – 5:00 p.m. GMT/BST
+44 (0)203-960-7800
ISC2 Asia-Pacific
Monday – Friday, 9:00 a.m. – 5:00 p.m. GMT +8
+852-5803-5662
China: +86-10-6831-4392
Japan: +81-3-5322-2837
+1-727-785-0189
Q: Where can I find what I owe for my AMF?
A: Log in to your ISC2 account and view your Dashboard. Your AMF status – including due date – can be found on the top of the page.
Q: When can I pay my AMF?
A: Your AMF will be due each year on the anniversary of your certification. You may pay it up to 180 days prior to the due date.
Q: How can I pay my AMF?
A: Once you are logged in to your ISC2 account, you can pay your AMF online via debit/credit card, PayPal or a certification voucher at https://my.isc2.org/s/Dashboard. You can also call your regional Member Services team to pay over the phone.
Q: Can I get receipts for each AMF payment?
A: After you have made the AMF payment, you will be automatically emailed a copy of your AMF receipt to the primary email address on file for your ISC2 account.
Q: My address has been changed but it is not updated in my AMF invoice. How can I get that updated?
A: Please contact us and request that your invoice address be updated to reflect the postal address on file.
Q: How can my employer pay my AMF?
A: Your employer can contact ISC2 by phone or email to provide payment for your AMF. They will need to have your member ID number and the amount that is due. They can also send payment by mail or wire transfer. For instructions, please contact membersupport@isc2.org.
Don’t see the answer to your question? Please reach out to us.
We’d love to help you with your questions.ISC2 North America and Latin America
Monday – Friday, 8:00 a.m. – 5:00 p.m. ET
+1-866-331-ISC2(4722)
+1-727-785-0189
ISC2 UK, Europe, Middle East and Africa
Monday – Friday, 9:00 a.m. – 5:00 p.m. GMT/BST
+44 (0)203-960-7800
ISC2 Asia-Pacific
Monday – Friday, 9:00 a.m. – 5:00 p.m. GMT +8
+852-5803-5662
China: +86-10-6831-4392
Japan: +81-3-5322-2837
+1-727-785-0189
Q: Where can I lean more about CPEs?
A: Visit the CPE opportunities page to learn more, or refer to quick resources below.
Download your copy of the Certification Maintenance Handbook(.pdf): English | Chinese | Japanese
For a quick guide to CPE credits, download the CPE infographic (.pdf): English | Chinese | Japanese | German
View our YouTube playlist of ISC2 CPE Tutorial videos for more guidance on how to navigate the CPE portal, submit CPE credits and more.
Q: How can I earn Continuing Professional Education (CPE) credits?
A: CPE activities are any educational activity you complete that you believe furthers your development as a professional with the cybersecurity industry. Please refer to the CPE opportunities page at for various opportunities that you may use to help meet your CPE requirement.
Q: What are my CPE requirements?
A: CPE requirements vary depending on the certification(s) you hold. Here’s where you can find the CPE requirements and overview.
Q: How can I submit CPE activities for credit?
A: Sign in to your Member Dashboard and click the CPE heading, or visit https://cpe.isc2.org
Q: What is the difference between Group A and Group B CPE activities?
A: Group A activities are directly related to the domains for your credential. Group B activities are professional development activities outside of those domains.
CC holders and ISC2 Associates are required to submit Group A CPE credits only.
Q: How many CPE credits can be rolled over annually?
A: CPE credits can rollover from the third year to the first year (of the new three-year cycle) if earned in excess of the minimum requirement within the last six months of the cycle.
Q: How can I check the CPE records in my last cycle?
A: You can access your CPE credit record for your current and previous cycles from the CPE portal. You can access the portal via your ISC2 account dashboard.
Q: My CPE activity is selected for audit, where should I submit supporting evidence?
A: You can submit supporting documentation to auditor@isc2.org for review.
Q: Can I send the evidence to the CPE audit team in my local language (e.g., Korean, Japanese, etc.)?
A: No. If the proof is not in English, you must have the documents translated into English.
Q: How do I determine which CPE category is correct?
A: You must use your best professional judgement when determining which category to submit CPE activities under. If you need assistance, please review the CPE Policies and Guidelines.
Q: If I earn another certification, can I get credit for passing the examination?
A: For obtaining a new credential, you may submit up to 40 CPE credits under the self-study category for the time you spent preparing to obtain the new certification.
Q: Do I have to manually submit CPE credits for ISC2 channel webinars on BrightTALK?
A: You do not have to manually submit CPE credits from BrightTALK if you added your member ID when creating your account. CPE credits will be submitted on your behalf within 15 business days.
Please note: if you have added your Member ID to your account profile after creating the account, the activity will not be synced with your CPE portal. You will need to submit them manually via the CPE portal on your ISC2 account with the BrightTALK viewing certificate as evidence of completion.
Q: My CPE credits did not upload to my account after I completed viewing an ISC2 channel webinar on BrightTALK. What should I do?
A: If you do not see activity posted from viewing a webinar within 15 business days, you may enter these manually under the self-study category for 1 CPE per hour of attendance with your BrightTALK viewing certificate as evidence of completion.
Q: Can I claim CPE credits for viewing the archived webinars from the ISC2 channels on BrightTALK??
A: Yes. You can earn CPE credits for viewing archived webinars. CPE application rules outlined above apply to both ISC2 archived webinars and ISC2 live webinars.
Q: What is my CPE status? Have I fulfilled the CPE requirements for renewal?
A: You can view your CPE status by logging onto the Member Home page and viewing your Certification Dashboard.
Q: I am currently in the second year of my three-year certification cycle. Can I still submit CPE credits that I have earned in the first year?
A: Yes. You may submit any CPE credits earned throughout your current three-year cycle.
Q: What kind of supporting document should I keep for my CPE activities?
A: You can use certificates of completion or attendance, receipts, badges from attendance, itineraries that were provided, or written statements describing what the activity was, how it relates to the domains, and what you learned from it.
Q: I have an activity selected for audit, but I entered the information wrong. How can I delete it?
A: Audited CPE credits cannot be edited or removed, and you will need to include any details that need to be corrected in your response to the CPE auditor.Don’t see the answer to your question? Please reach out to us.
We’d love to help you with your questions.ISC2 North America and Latin America
Monday – Friday, 8:00 a.m. – 5:00 p.m. ET
+1-866-331-ISC2(4722)
+1-727-785-0189
ISC2 UK, Europe, Middle East and Africa
Monday – Friday, 9:00 a.m. – 5:00 p.m. GMT/BST
+44 (0)203-960-7800
ISC2 Asia-Pacific
Monday – Friday, 9:00 a.m. – 5:00 p.m. GMT +8
+852-5803-5662
China: +86-10-6831-4392
Japan: +81-3-5322-2837
+1-727-785-0189